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Terms & Conditions – Italvega
Version: 1.0
Effective date: 1 October 2025
These Terms & Conditions (the Terms) apply to every offer made by Italvega V.O.F. and to every distance contract concluded between Italvega and a consumer or business customer via italvega.com and related (sub)pages, as well as to test rides, events and services provided by Italvega.
Company details
Italvega V.O.F.
Chamber of Commerce (KvK): 96201088
Address: Arubastraat 17, 2405 EX, Alphen aan den Rijn, The Netherlands
Phone: +31 6 10740010
E‑mail: support@italvega.com
Website: https://italvega.com
VAT number: 867510730B01
2.1 These Terms apply to every offer by Italvega and every contract concluded at a distance between Italvega and the customer.
2.2 Deviations are valid only if agreed in writing.
2.3 In the event of conflict between these Terms and individual agreements, the latter prevail.
2.4 For B2B, additional or deviating provisions may apply (see §18).
3.1 Offers on the Website are without obligation and subject to (printing) errors or changes.
3.2 Product images and configurators are indicative; colours may differ due to screen settings.
3.3 Prices are in euros and include VAT for consumers, excluding shipping unless stated otherwise. For B2B, prices are exclusive of VAT.
3.4 Italvega may correct obvious pricing and typographical errors.
3.5 Promotions apply while stocks last and within the indicated period.
4.1 The contract is concluded after an order via the Website and (automatic) confirmation by e‑mail.
4.2 Italvega may refuse an order or request additional information, for example, in cases of suspected misuse or inaccuracies.
4.3 For made‑to‑order purchases, a (down) payment may be required. In the event of late payment, Italvega reserves the right to suspend or cancel the order.
5.1 Payment is made via the methods offered on the Website (e.g., iDEAL, credit card, Bancontact, Apple Pay) through our payment provider Mollie.
5.2 In case of late payment, the customer is in default and statutory (commercial) interest and reasonable extrajudicial collection costs may be charged.
5.3 Title passes upon full payment. Risk passes upon delivery.
6.1 Delivery takes place at the address or pick‑up point specified by the customer.
6.2 Stated delivery times are indicative; if exceeded, the consumer may terminate if performance can no longer reasonably be expected.
6.3 Upon receipt, inspect the packaging and the Products. Report visible damage within 48 hours to support@italvega.com with photos.
6.4 If (partial) disassembly is required for transport, the customer receives clear instructions for (final) assembly. Incorrect assembly may affect the warranty.
6.5 In case of failure to accept delivery or incorrect addressing by the customer, additional costs may be charged.
7.1 The consumer has the right to withdraw from a distance contract within 14 days of delivery without giving reasons.
7.2 During the cooling‑off period, the consumer handles the Product with care; only fitting/trying as in a store is allowed. Excessive use causing depreciation may be charged.
7.3 Exceptions: the right of withdrawal does not apply to made-to-order/personalised products and to used/clearly ridden bikes beyond regular fitting.
7.4 Withdrawal can be made via the Model Withdrawal Form (Annex A) or by an unambiguous statement by e‑mail.
7.5 Returns must be sent within 14 days after withdrawal.
7.6 Return costs: borne by the consumer unless stated otherwise. Use the original packaging where possible; the customer is liable for transport damage due to inadequate packaging.
7.7 After correct receipt and inspection, Italvega will reimburse within 14 days of withdrawal (may wait until receipt or proof of return), using the same payment method unless agreed otherwise.
8.1 Request a return via support@italvega.com, stating the order number and reason.
8.2 Follow the return instructions; remove personal data/accessories.
8.3 Include the packing slip/invoice.
8.4 For bulky returns (bikes), Italvega can arrange a pick‑up service; costs will be communicated in advance.
9.1 For consumers, statutory conformity applies: the Product must be as described and of expected quality.
9.2 Manufacturer’s warranty: [[X years on frame]], [[Y months on components]] (excluding wear items such as tyres, chains, brake pads, cables). Details are provided in the warranty certificate.
9.3 Warranty lapses in cases of improper use, impact, or water damage, incorrect (final) assembly, lack of periodic maintenance, or modifications outside specifications.
9.4 Keep your proof of purchase and (where applicable) serial numbers.
9.5 Italvega or authorised service partners handle service/warranty. For defects, contact support@italvega.com first with photos/video.
10.1 Italvega is not liable for indirect damage (consequential loss, lost profit, missed savings), unless mandatory law provides otherwise.
10.2 The limitations in these Terms do not apply in cases of intent or wilful recklessness by Italvega, nor for injury or death insofar as exclusion is not permitted by law.
11.1 Force majeure includes, inter alia: supply chain disruptions, strikes, fire, flooding, war, pandemics/epidemics, government measures, failures in energy/telecom/transport, and events beyond Italvega’s control.
11.2 During force majeure, obligations are suspended; if prolonged, parties may terminate without damages.
12.1 The customer is responsible for keeping login credentials confidential and for activities on the account.
12.2 Report suspected abuse or data breaches immediately to support@italvega.com.
13.1 All (brand) names, logos, photos, videos, product configurations, texts, and designs on the Website are owned by Italvega or its licensors and protected by (trade mark and) copyright.
13.2 Re‑use is not permitted without prior written consent.
14.1 Post only honest, relevant, and respectful reviews/comments.
14.2 Italvega may moderate/remove contributions that infringe laws/rules or third‑party rights.
14.3 By posting UGC, you grant Italvega a non‑exclusive, royalty‑free licence to use it on the Website and social channels, with attribution where appropriate.
15.1 Participation is at your own risk; wear an appropriate helmet and follow traffic rules.
15.2 Italvega may refuse participants in case of unsafe behaviour.
15.3 Separate waivers or terms may apply to specific events.
16.1 The Privacy Policy and Cookie Policy of Italvega apply to the processing of personal data (see Website footer).
16.2 Consult your Cookie Settings to manage preferences.
17.1 Not satisfied? Contact support@italvega.com. We will aim for a solution.
17.2 Consumers may use the European ODR platform: https://ec.europa.eu/consumers/odr.
17.3 These Terms and contracts are governed by Dutch law. The competent court is The Hague, unless mandatory law designates another court.
18.1 B2B has no right of withdrawal.
18.2 Delivery is Ex Works/ex‑factory unless agreed otherwise; risk transfers upon handover to the carrier.
18.3 Liability is limited to direct damages up to the invoice value of the delivery to which the damage relates.
18.4 Retention of title: delivered goods remain Italvega’s property until full payment of all claims under the contract.
19.1 Italvega may amend these Terms. The most recent version is available on the Website, along with its effective date. For ongoing orders, the version applicable at the time of purchase applies, unless the customer expressly agrees to the new version.
(Complete and return this form only if you wish to withdraw from the contract)
To: Italvega V.O.F., Arubastraat 17, 2405 EX, Alphen aan den Rijn, The Netherlands
E‑mail: support@italvega.com
— I/We () hereby give notice that I/We () withdraw from my/our () contract for the sale of the following goods ()/for the provision of the following service ():— Ordered on ()/Received on (*):
— Name of consumer(s):
— Address of consumer(s):
— IBAN (for refund, if applicable):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.
For bikes: follow the supplied transportation instructions or use our pickup service (if available; costs agreed upon in advance).
Pack the Product securely (preferably in the original packaging).
Remove personal accessories/data.
Include the packing slip/invoice and the withdrawal form (if used).
Ship with trackable service; keep the proof of shipment.
